Terms & Conditions
Terms & Conditions
1. THE COMPANY
Heimdal Tours SP/f, trading as Heimdal Tours, hereinafter called ‘The Company’ is a registered company in the Faroe Islands with organisation number V-tal623784. These booking conditions form the basis of the legally binding contract between you and The Company and contain important information. Please make sure you have read and understood these conditions before you pay a deposit and confirm your booking.
Prices are quoted in Danish Krone (DKK) or United States Dollars (USD) and are converted at a set rate of exchange from the currency in which payments are settled for various services. The Company reserves the right to adjust prices due to factors outside our control, such as fuel costs, local taxes and surcharges of any kind, foreign currency exchange rates, taxes and other costs on which prices are based. Such adjustments may be made at any time before we have received full payment. In the case that your total tour price has changed more than 15% in your disfavour due to a price adjustments as per above you will have the right to cancel your booking with full refund.
It is a condition of booking that you accept the above arrangements concerning possible price fluctuations.
Prices are based on twin share accommodation unless otherwise specified.
3. NOT INCLUDED IN YOUR TOUR COST
Unless otherwise indicated the following costs are not included in your tour price: airfares, visas, passport costs, travel insurance, vaccinations & medical expenses, discretional tipping or gratuities to leaders/guides, excess baggage, airport taxes, laundry, drinks, meals not described in the itinerary and any items of a personal nature.
4. BOOKING & PAYMENT
On the date The Company has received your booking and/or a deposit as outlined below, and/or full payment, you acknowledge that you have read and understood these booking conditions, and that you have entered into a legally binding contract with The Company. Acceptance of your booking will be confirmed in writing to you or your travel agent after The Company has received the deposit or full payment.
Custom-made vacations development fee:
We have developed exciting itineraries of various lengths and travel styles on our website. However, if you don’t see just what you’re looking for, please contact us and we’ll be happy to create a bespoke itinerary to suit your own travel style, interests and budget. Please note that customized itineraries require detailed knowledge and time to develop and therefore for these we ask for a USD$200 booking fee that will be applied to your booking provided your travel arrangement costs are greater than USD$1500 per person (not including airfare). Travel arrangements totalling less than USD$1500 per person will not have the fee applied to the final balance, and the fee becomes an extra.
20% of the total quoted tour price.
Final payment is due as per below number of days before the commencement of our services to you;
60 days before most tours and packages excluding services mentioned below
If The Company in any of the above circumstances is unable to confirm your booking you will have the right to a full refund of all monies paid to The Company.
A credit card fee will be charged for payments by MasterCard and Visa. American Express cards are not accepted.
We reserve the right to correct any errors made on quotes or invoices sent to you for confirmed tours or services even though full payment has already been received.
Note, that on occasion some elements on your booking confirmation may initially be unconfirmed. In such case this will be clearly marked.
5. CANCELLATIONS BY YOU
If you wish to cancel all or part of your booking with us you will need to notify us in writing. The date The Company receives the written cancellation notice is the date that will determine the applicable cancellation charges, which are as follows:
More than 70 days prior to departure – loss of deposit
From 70 to 30 days prior to departure – loss of up to 50% of total cost
Less than 30 days prior to departure – loss of up to 100% of total cost
The Company takes no responsibility for any cancellation of services you make directly with hotels, local tour leaders or representatives, or other local suppliers regardless whether written proof is received by The Company.
Any partial cancellation of individual services that form part of the complete booking will at the discretion of The Company be subject to cancellation charges as above. The above fees may be subject to VAT.
In some cases, some services may require full payment prior to any reservations being made, and may thereafter be non-refundable. In any such case we will notify you of these conditions in our quotes and documentation to you. Any amendment request for non-refundable services will be treated as a cancellation. No refunds will be made if you fail to show up for the service as confirmed.
6. CANCELLATION BY THE COMPANY
The Company reserves the right to cancel the planned trip up to 30 days before departure, if the minimum number of participants has not been achieved. Any payment already received from the contracting party will be paid back by The Company if you are not in agreement with an alternative trip offered by The Company. The Company has the right in the case of force majeure (e.g. war, uprising and, natural disasters, abnormal / exceptional weather and ice conditions, legal stipulations of the local/regional authorities and other “acts of God”) to cancel the trip. The Company may not be held liable for any claims made due to force majeure. If situations of force majeure occur before departure date, The Company will refund you the price already paid. If situations of force majeure occur during the trip, The Company or its representatives will try to offer an alternative program. If this should prove impossible, either The Company, its representative or yourself are entitled to cancel the trip. In such a case, The Company will not be held financially liable. If The Company, by virtue of the provisions above, cancels the tour, only the equivalent of the billed price will be refunded. The Company is not liable for costs occurred by you in preparation of the tour, nor for reservations of travel components (such as, but not limited to, flights, hotels, connecting programs, travel insurance), which is booked elsewhere in combination with the trip booked with The Company.
7. CHANGES TO YOUR TOURS & SERVICES
If due to, but not limited to, weather conditions, sea currents, nautical reasons and ice conditions, the decision is taken to change the program, every effort will be made to offer an alternative. In certain exceptional cases, however, this may not be possible. The Company will not be held liable for claims made on the basis of non-fulfilled expectations in this regard.
8. OUR TOURS AND YOUR ASSUMPTION OF RISK
By booking with The Company you acknowledge that participation in any tour or expedition involves risks above and beyond those encountered on a more conventional or less demanding holiday. Such risks include, but are not limited to, the possibility of injury or death, psychological trauma, disease, loss or damage to property, inconvenience and discomfort.
9. EXCLUSION OF LIABILITY
You understand that The Company contracts with a number of third party suppliers and individuals who assist with the running of, or fully operate our tours and expeditions, and that The Company does not operate in their own name, but acts as an agent for these third parties. The Company is not responsible for the acts and omissions of these third parties. Further, the Company is not responsible for any damages, injuries, incident or financial losses caused by a third party either it is on person or goods. Any such claim needs to be raised directly with the relevant third party.
10. TRAVEL INSURANCE
It is strongly recommended to have adequate travel insurance for participation on any of The Company’s tours and/or expeditions. The travel insurance policy must cover; any medical expenses following accident, injury and/or death, including any related to pre-existing medical conditions and/or disability; third party risk insurance; emergency repatriation (including evacuation by air where applicable); and personal liability. In case of a medical problem arising during the tour or expedition, which results in costs for medical treatment, evacuation, use of aircraft or repatriation etc., the responsibility for payment of these costs lies solely with the passenger.
11. PASSPORT & VISAS
It is your responsibility to carry a valid passport at all times, as well as to obtain relevant visas and/or travel permits applicable for your tour or expedition. Please ensure that your passport is valid for 6 months beyond the duration of your holiday.
The Company has done its utmost to ensure that all tour descriptions, information and documentation issued is accurate in any printed or online media, brochure or publication. This information provided is given in good faith, however, things change and some of the information may become out of date. The Company shall not be liable for any injury, damage or loss caused by any unintended inaccuracy.
13. HEALTH & FITNESS
It is your responsibility to familiarise yourself with the health and vaccinations requirements applicable for the countries and/or regions you will be visiting. It is also your responsibility to inform The Company of any pre-existing medical conditions and/or disability that could reasonable be expected to affect the normal conduct of the tour or expedition you are booking, as well as the enjoyment of other trip members.
If no such information has been given the Company will consider this as a confirmation that the passenger is fit to undertake the booked trip or expedition.
14. PRIVACY & PUBLICITY
In order to supply services to you The Company needs to collect certain personal details from you. This information will be disclosed to our suppliers and representatives for the purpose of organising and operating your tour or expedition, but will not be used for any other purpose or disclosed to any other third party.
15. GOVERNING LAW
This contract shall by governed by the laws of Denmark, and any legal action arising from it shall be only under the jurisdiction of Danish courts.